Policies and FAQ

Shipping costs include the cost of the postage + packaging materials
to ensure your product arrives in perfect condition.

Additional Information:
Note that sizes are approximate and may vary up to an inch for wood, leather, and metal products. These unique items are designed to have a rustic appearance and may display various imperfections. Feel free to reach out via message for any inquiries about custom projects not found online.

Wood Products:
Because of the material's natural characteristics, returns are not accepted.

• Every piece is truly unique.
• Appearance will vary slightly based on wood grain, knots, or imperfections.
• This is what sets each item apart with its unique features.
• We don’t cultivate the trees, so these distinct characteristics are beyond our control.
• Wood is a porous inconsistent material. Due to this, stain absorption varies across pieces. Note that stain may differ slightly throughout your piece.

Drinkware Products:

Each drinkware is custom made to match your brand and style. Due to the nature of this product, there are NO RETURNS.

Glassware's:

• Our glassware is engraved using an industrial grade laser engraving machine. This process creates a frosted effect on the glass, which is both durable and beautiful. The engraving can be customized to include any text, image, or design.

  
  Please note that the laser engraving process does not affect the structural integrity of the glass. However, it is important to handle the glassware with care to avoid chipping or breaking the engraving.

Powder Coated Drinkware:

• Our engraving process is done using an industrial grade laser engraving machine. This process creates a beautiful, durable, and long-lasting engraving that will not fade or chip.

• We offer a wide variety of drinkware options to choose from, including tumblers, cups, mugs, and more. We also offer a variety of engraving options, including text, images, and designs. Client provided drinkware can be considered. Inquire to get the corresponding pricing and process.
• Your engraved powder coated drinkware is dishwasher safe. However, we recommend hand-washing it to prolong the life of the engraving and finish of your cup or tumbler. Please avoid using abrasive cleaners or scrubbing pads, as these could damage the engraving and finish of your drinkware.

Gifts:
Custom items sales are final and cannot be returned or exchanged. Made-to-order items are not eligible for returns. Delivery fees are non-refundable.